2021 Winner – Elizabeth Craig
Left to right: Peter Allen, SCCA Chairman and CEO, Scentre Group; Greg Chubb, Retail CEO, Charter Hall; Elizabeth Craig, Digital Solutions Manager, Charter Hall (Winner); Angus Nardi, Executive Director, Shopping Centre Council of Australia.
The Shopping Centre Council of Australia (SCCA) has named Elizabeth Craig, Digital Solutions Manager, Charter Hall, as the 2021 winner of the prestigious Frank Lowy Fellowship.
Elizabeth led a team to develop and deliver several innovative solutions for the Charter Hall Retail business including a digital platform to automate tenant customer sales collection that solved a number of process pain points and defects within the portfolio.
Elizabeth also developed and delivered a customer centric national social media strategy to mitigate the disruption caused by COVID-19 across the Charter Hall retail portfolio.
Nominees for the Frank Lowy Fellowship 2021 were evaluated by a judging panel comprised of Peter Allen, Chairman of the SCCA and CEO of Scentre Group, along with other SCCA Directors; Kelly Miller, General Manager – Retail, Mirvac; Greg Chubb, Deputy Chairman of the SCCA and Retail CEO, Charter Hall; Craig Newman, Managing Director, Real Estate, Blackstone Group (Australia) and; Chris Barnett, Head of Retail, The GPT Group.
The 2021 Frank Lowy Fellowship winner, Elizabeth Craig, will receive a grant of $20,000 to put towards their continued education.
Elizabeth has proposed in her nomination to undertake an Innovation Through Design Thinking course at The London School of Business and well as a Digital Disruption: Digital Transformation Strategies at the University of Cambridge. Elizabeth will also attend the Disruptive Innovation Summit in Sydney in 2022.
Elizabeth led a team to develop and deliver several innovative solutions for the Charter Hall Retail business. including a digital platform to automate Tenant Customer sales collection that solved a number of process pain points and defects within the portfolio. She also developed and delivered a customer centric national social media strategy to mitigate the disruption caused by COVID-19 across the Charter Hall Retail Portfolio.
Renee is a Business Analyst that is continually brining innovate solutions to ISPT in the sustainability area. She has a history of success in picking trends and finding solutions to help the business grow into the future.
Steven has led the development of several programs of work that have addresses the impacts of climate chance across the ISPT portfolio. His biggest achievement has been that he played a part in ISPT being the first Australia property company to achieve carbon neutrality for both corporate and property operations across the portfolio.
Adelaide is a high performing Marketing Manager that has achieved outstanding results for Wintergarden and Darling Quarter. Recently she worked with Property NSW (NSW Government) to implement the use of an online ordering app to allow customers to order food from retailers within Darling Quarter and have it delivered to a designated spot outside the centre, such as a picnic rug, or a COVID-Safe area.
Nicole unlocked a new value proposition for Mirvac’s centres as a venue provider, entertainment partner and promotional vehicle. She has set a new standard for in-centre experiences with ‘Happy Place’, an immersive and highly instagrammable experience held on Broadway Sydney’s rooftop.
Damien led the largest rooftop solar panel project in the southern hemisphere at Robina Town Centre. He also partnered with CIM (sustainability analytics software) to design and develop a bespoke centralised intelligence product that monitors a centre’s consumption of water, waste, gas, and electricity — giving centres full control of their asset from a central location.
David has led the start-up, development and establishment of a scalable operation called ‘Westfield Works’, which offers a flexible workspace in convenient locations.
Elena led redefining how the newly formed Retail Partnerships team engage and support Scentre Group’s retail partners. She established a new way to partner with retailers by focussing on relationship and positioning the team to be a liaison, representing retailers internally. She also increased retailer engagement by 65% using a self-serve tool. Additionally, she led the team that were critical in the onboarding of retailers for Westfield Direct.
Lyn is an innovative leasing advisor. She has brought first to market and out-of-the-box leasing opportunities to Scentre Group which is helping to create a unique shopping and leisure experience for customers whilst enabling non-traditional.