Industry Resources

…t. The relevant legislation and accompanying regulations are listed below. Commonwealth Competition and Consumer Act 2010 Australian Competition and Consumer Commission (ACCC) ACCC Guide to Unconscionable Conduct New South Wales Retail Leases Act 1994 Victoria Retail Leases Act 2003 Retail Leases Regulations 2013 Queensland Retail Shop Leases Act 1994 Retail Shop Leases Regulation 2006 South Australia Retail and Commercial Leases Act 1995 Retail a…

Casual Mall Licensing Code

…l Retail Association (NRA). The Code has been authorised by the Australian Competition and Consumer Commission (ACCC) for a period of ten years until 31 December 2030. Any changes to the Code’s governance arrangements, including composition of the Code Administration Committee, will be notified at this website. Update – December 2019 The membership of the Casual Mall Licensing Code Code Administration Committee (CAC), detailed at clause 16 o…

Cleaning Code of Conduct

…vernment regulations, enhanced cleaning requirements and practices, public/community assurance, industry commitments and government public health messaging, to incorporate consideration of breaches, complaints and disputes, and regular reporting. This reflects a renewed commitment by the SCCA and BSCAA to work closely and proactively on matters for which we are mutually accountable. The Media Release (21 September 2022) announcing the updated Code…

2023 Winner – Pam Wilson

…ustomer experience teams in Westfield destinations. Phoebe White, National Commercial Manager, Scentre Group has been awarded a Highly Commended accolade for work championing a number of initiatives across the Scentre Group portfolio that ensures an inclusive environment for people of all abilities. This has included Quiet Time and Sensory Maps which offer a less stimulating shopping environment at set times each week, benefiting those with Autism…

2024 Winner – Derek Cable

…ative changes in our asset and marketing strategies and, by extension, our company’s competitive stance within the marketplace. Megan Grieve Head of Commercial Procurement, Scentre Group Megan stepped into the project management role for a parking technology initiative bringing AI number plate recognition capability to our centres. Megan recognised the value this would bring to the business and successfully delivered to outcome over and abov…

2022 Winner – Deb Palmer

…ession requests, against multiple criteria. Deb Palmer QIC Deb is a highly competent risk and compliance specialist who manages QIC’s risk policies and procedures to limit business risk exposure. She spearheaded Project Safe-Guard — a first-of-its-kind initiative for Australian shopping centres that significantly reduces the likelihood of self-harm and security breach incidents before they occur, using leading-edge technology and sophisticated cam…

Community Donations

Since 2016 over $160,000 has been donated donated to local charities and community organisations via our SCCA Marketing Awards community winners. ​This has included: Amy Gillet Foundation, Melbourne Victoria Adapt Mentorship, Toowoomba, Queensland Autism New Zeleand Cairns Indigenous Art Fair, Cairns, Queensland Centacare, Far North Queensland Childrens Ground, Central Australia The Chromosome 18 Registry & Research Society, Australia Eco Bar…

About Us

…such the Casual Mall Licensing Code, which is authorised by the Australian Competition and Consumer Commission (ACCC), and standards in relation to cleaning and sales reporting. The SCCA developed several industry standards during the COVID-19 period – such as in relation to general operations, food courts, and Santa photos – to ensure the safe operation of shopping centres for the community. The SCCA also runs the Frank Lowy Fellowship, an…